ustomer satisfaction. Service and satisfaction are extremely important to us. Whether we are answering a question about benefits or presenting our results to trustees, we strive to meet your needs. We enjoy and are proud of what we do, so we seek to make every encounter with CCM the best it can be. We receive many unsolicited letters and comments from members, families, clients and providers. Their words best describe CCM's commitment to customer service.
Here are some reports that show what customers and patients think of our programs.